Cancellation & Refund Policy

At SolveX, we are committed to ensuring your satisfaction with our products and services. Please read this policy carefully before making a purchase or booking.

1. Digital Products and Templates

No Refund on Digital Downloads

Due to the digital nature of our products (templates, automation packs, content kits), all sales are final and non-refundable once the download link or access URL has been delivered to your account. This is because digital products can be instantly copied and cannot be "returned."

Exceptions — When Refunds Are Granted

We will issue a full refund for digital products if:

The product file is corrupt, broken, or significantly different from its description.
The download link or access URL does not work and we are unable to resolve it within 48 hours.
You were charged multiple times for the same product due to a technical error.

To request a refund under these conditions, contact us within 7 days of your purchase date.

2. Custom Development Services

For custom project work (web development, automation, portfolio development):

Cancellations requested before work begins will receive a full refund of any advance payment.
Cancellations after work has begun will be charged for the work completed up to that point.
Milestone-based projects: completed milestones are non-refundable.
All cancellation requests must be submitted in writing via email.

3. Strategy Call / Booking Cancellations

Strategy calls are free of charge — no payment is required.
To cancel a booked call, please do so at least 24 hours before the scheduled time.
You can cancel directly from your dashboard under "My Bookings."
No-shows without prior cancellation may affect future booking eligibility.

4. How to Request a Refund

To request a refund for an eligible purchase:

Email us at hello.solvexdev@gmail.com with the subject line: "Refund Request — [Order ID]"
Include your order ID (visible in your dashboard under My Purchases).
Describe the issue clearly with any supporting screenshots if applicable.

We will review your request and respond within 3 business days. Approved refunds will be processed back to your original payment method within 5–7 business days, depending on your bank.

5. Payment Disputes

If you believe you were charged incorrectly, please contact us before initiating a chargeback with your bank. We will resolve legitimate billing issues promptly. Chargebacks without prior communication may result in account suspension.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. For purchases made before the update, the policy at the time of purchase applies.

7. Contact Us

For refund requests or questions about this policy:
SolveX
Email: hello.solvexdev@gmail.com
Response time: Within 3 business days.

Exceptions — When Refunds Are Granted

We will issue a full refund for digital products if:

The product file is corrupt, broken, or significantly different from its description.

The download link or access URL does not work and we are unable to resolve it within 48 hours.

You were charged multiple times for the same product due to a technical error.

To request a refund under these conditions, contact us within 7 days of your purchase date.

2. Custom Development Services

For custom project work (web development, automation, portfolio development):

Cancellations requested before work begins will receive a full refund of any advance payment.

Cancellations after work has begun will be charged for the work completed up to that point.

Milestone-based projects: completed milestones are non-refundable.

All cancellation requests must be submitted in writing via email.

4. How to Request a Refund

To request a refund for an eligible purchase:

Email us at hello.solvexdev@gmail.com with the subject line: "Refund Request — [Order ID]"

Include your order ID (visible in your dashboard under My Purchases).

Describe the issue clearly with any supporting screenshots if applicable.

We will review your request and respond within 3 business days. Approved refunds will be processed back to your original payment method within 5–7 business days, depending on your bank.