Privacy Policy

SolveX ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Optional details you provide such as your full name.
• Payment Information: We use Razorpay to process payments. We do not store your card details — Razorpay handles all payment data securely.
• Booking Information: Service preferences, dates, and notes submitted via our booking form.
• Contact Information: Name, email, and message when you use our contact form.
• Usage Data: Pages visited, time spent, and interactions with our platform.

2. How We Use Your Information

• To provide, maintain, and improve our services.
• To process payments and send purchase confirmations.
• To send booking confirmations and meeting links.
• To respond to inquiries and provide customer support.
• To send service updates and promotional communications (you may opt out at any time).
• To comply with legal obligations.

3. Payment Processing

All payments on our platform are processed by Razorpay, a PCI-DSS compliant payment gateway. When you make a payment, you are subject to Razorpay's privacy policy and terms. We store only the payment status, order ID, and payment ID for record-keeping purposes. We never store your card number, CVV, or bank account details.

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Razorpay: For payment processing.
• Supabase: Our database and authentication provider.
• Service Providers: Third-party tools that help us operate our business, bound by confidentiality agreements.
• Legal Requirements: If required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), Row Level Security (RLS) on our database, and secure session handling. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies solely for authentication and session management. We do not use third-party tracking cookies. You may disable cookies in your browser settings, but this may affect your ability to use certain features of our platform.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications.

To exercise any of these rights, contact us at hello.solvexdev@gmail.com.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Purchase records are retained for a minimum of 7 years for financial compliance. You may request deletion of your account at any time.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
SolveX
Email: hello.solvexdev@gmail.com